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1. Ordering a product

1.1 Order will be processed and be ready for delivery by the logistics team

• Our item(s) are guaranteed brand new
• Selected items are to be tested before shipping to ensure its functions

1.2 An order has a unique reference/ order number

1.3 For cash on delivery transactions, expect a call or text for verification of your order

1.4 If billing details are vague or unclear, the logistics team will hold the order, verify and update the transactions

Vague and/or unclear details means

• Address cannot be located by the electronic map
• Contact number cannot be reached
• Contact person is not relevant to the contact number

1.5 Items are considered sold when payment is made; only return and warranty conditions and policies apply

 

2. Warranty

• No abusive use
• Limit for replacement
• Repair

 

3. Return Policy

3.1 Validity of Return

3.1.1 Within 14 days after order is made

• Should be within 14 days from order date (e.g. Order date is on Jan. 1, 2017; last return day is on Jan. 15, 2017)

         Order date means the date when a customer successfully made his order from the website

 

3.1.2 Valid Return Reasons
A. Damaged Item

• Item(s) that were expected to be in good condition, but were discovered eventually not (e.g. used, broken, cracked, scraped, etc.)
• Should still have the complete set of original packaging, accessories, tags, labels and free gifts

B. Defective Item

• Factory Defect
• Should not be damaged
• Should still have the complete set of original packaging, accessories, tags, labels and free gifts

C. Item is not as Advertised

• Different description, features, specifications, and functions from the website
• Should be unused
• Should not be damaged
• Should still have the complete set of original packaging, accessories, tags, labels and free gifts

D. Wrong Item Delivered

• Different brand, model/ item number
• Should be unused
• Should not be damaged
• Should still have the complete set of original packaging, accessories, tags, labels and free gifts

E. Missing Parts/ Item

• Should be unused
• Should not be damaged

 

3.1.3 Reimburse Option

• Replacement of new one or change item/ product if return reason is valid (See 3.1.2 Valid Return Reasons)
• After 14 days from the order date, warranty policy applies

 

3.2 Call or visit GOLD TOOLS ENTERPRISE to return or repair
3.2.1 Contact GOLD TOOLS ENTERPRISE at (02) 244- 9577; (02) 415-6201
Address: #46B D. Tuazon St. corner E. Rodriguez Ave., Quezon City
(Landmark: Shell Gas Station)

 

Present or indicate the following:

• Order number
• Item to return, replaced or repaired
• Valid reason for return, replace or repaired

 

*All prices are subject to change without prior notice